1. What are your requirements to be approved to move in?
We follow very careful screening procedures. We run a credit and background check. We ask that you provide proof of monthly income that is at least 3 times the amount of the monthly rent. Positive rental or mortgage history for six (6) months is required. As is at least six (6) months of employment history. Unfortunately, we don't approve anyone who is in an open bankruptcy, has an eviction on his or her record, or has debt owing to a previous landlord.
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2. How can I pay my rent?
We provide you with three quick, easy, and super secure methods for paying your rent. For your convenience, you may also pay through Online transfer, Auto Debit & Cheque will be applied to your account with us (2% Service fee applies).
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3. How can I make sure to get my full security deposit back?
When you signed your lease you paid a security deposit and a lease initiation fee. The security deposit is refundable. The lease initiation fee is not refundable. When you move in, we recommend that you fill out and turn in the Move in/Move out form so that you can report any conditions in your apartment that existed before you moved in. Please take photos to substantiate your report.
When you move out, any damages beyond normal wear and tear that were not listed on the Move in/Move out form will be assessed, and a charge to repair the damage will be deducted from your security deposit. Please reference the Apartment Cleaning Checklist and leave your apartment clean. If we have to hire a professional cleaner that charge will be deducted from your security deposit as well. See Move in/Move out form.
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4. I’m having trouble making a payment online. How can I get help with my Tenant Portal?
​Please make sure that your account number and routing number have been entered correctly. Also, try using a different internet browser or even a different computer. It is also helpful to clear your cookies. On your tenant portal, you will be given the choice of making a 1-time payment or scheduling a recurring/automatic payment. Please make sure that you are choosing the option that you want. If you are still having trouble completing your payment, please contact services@silverhive.in
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5. How can I get my Electronic Payment Barcode for the Pay Station?
Email services@silverhive.in and let us know if you’d like one to be mailed or e-mailed your Pay Near Me Barcode. If we email it to you, you can have it scanned from your smart-phone so that you do not have to print it out.
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6. When is rent due and when is it late?
Rent is due on the 1st day of the month by 5 pm. A late fee will be assessed at the end of the grace period on your lease, which is usually between the 3rd and 5th day of the month depending on the property owner’s preference. When residents don’t pay their rent on time it may delay the property’s ability to pay property mortgages or service providers triggering fees to the owner which are covered by resident late fees.
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7. I can’t pay my rent on time this month. What should I do?
If you cannot pay your rent by the 1st, we will give you a short grace period. If you haven’t paid your complete balance by the 3rd or 5th of the month, as outlined in your lease, you’ll be charged a late fee. After the grace period expires, in addition to your late fee you will be served a 3 Day to Pay or Vacate
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Notice. If you haven’t paid in full by the end of the 3 day period, your case will be turned over to our legal team for an eviction. The additional legal fees incurred become very expensive adding a considerable amount to what you owe and an eviction will stay on your record making it difficult to find future housing. Evictions can happen relatively quickly.

8. How can I renew my lease?
Please reach out to us at services@silverhive.in and we would be happy to connect you with one of our leasing team members to coordinate your renewal.
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9. My lease doesn’t expire for several months, but something unexpected has come up and I want to move. What can I do?
The first thing to keep in mind is that your lease agreement entitles you to the apartment and the owner to receive rent for that apartment during the period of the lease. Just as it would be unfair to kick you out in the middle of your lease, it is also unfair for you to move out prematurely. We do, however, understand that unexpected things come up. So, we would like to work with you so that you are able to move on, but also want to ensure that the property owner doesn’t suffer the financial expense of your leaving early.
 
Generally, you have two options. First, you may find somebody else to rent your apartment. They would have to go through the application process and qualify under our standards seen above. The second option is that you may pay a lease buyout fee, which is generally the equivalent of 2 months’ of rent. Please contact us for more details.
 
Moving out without giving proper notice or working out a mutual solution will result in your being responsible for rent until the unit is re-rented. If we are not able to work out a solution shortly after your departure, your case will be submitted to collections, which will have an adverse effect on your credit and your ability to rent or buy future housing. This is the most damaging route to all parties and represents a violation of integrity.
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10. How do I get my cable and internet set up?
In most cases, you will contact your service provider of choice directly. In those complexes where cable or internet is provided, please contact us for specific details on setting up your services if you did not receive them at move-in.