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Code of Conduct

Welcome to SilverHive, where we strive to create a harmonious living environment for all residents. To ensure a pleasant and respectful community experience, we have established the following guidelines: 1. Compliance with Regulations: All residents are expected to adhere to the rules and regulations set forth by the Apartment/Building Association. 2. Respectful Behaviour: Maintain a peaceful atmosphere by refraining from disruptive behaviour, including loud conversations and music, particularly after 10:00 PM. 3. No Smoking or Alcohol: Smoking and alcohol consumption are strictly prohibited in all common areas of SilverHive-managed properties. 4. Considerate Use of Public Spaces: Avoid engaging in activities that may disturb others, especially in designated areas for children, society corridors, and common premises. 5. Prohibited Substances: The use of illegal or banned substances anywhere on SilverHive premises will result in immediate termination of the lease agreement and legal action. 6. Key Responsibility: Do not lend your keys to anyone, as SilverHive and the society are not liable for any theft or robbery due to negligence on the part of the tenant. 7. Safe Cooking Practices: Cooking is permitted only in designated kitchen areas, and residents must take necessary safety precautions when using gas cylinders and electrical appliances. 8. No Pets Policy: Keeping pets within SilverHive-managed properties is strictly prohibited. 9. Reporting Policy Violations: If you witness any violations of SilverHive policies by your flatmate or their guests, please report the incident to our Customer Support Team immediately without engaging in confrontation. 10. Responsibility for Damages: Tenants are responsible for any damages caused to the property or amenities due to negligence, beyond the security deposit, and may be required to compensate for the difference. 11. Zero Tolerance for Violence: Any form of physical violence towards fellow residents will result in immediate termination of the lease agreement and forfeiture of the security deposit. 12. Respect for Society Employees: Refrain from engaging society employees during their duty hours unless permitted by management. 13. Furniture and Appliance Usage: Residents must obtain written authorization from SilverHive before moving furniture or appliances within the premises. Furniture from common areas cannot be relocated to individual rooms, and vice versa. 14. Parking Regulations: Car parking is allocated on a first-come, first-serve basis, subject to availability and payment of applicable charges. Unauthorized use of parking spaces will result in financial penalties. 15. Tenant Move-In Procedures: Residents must not allow fellow tenants to move in until they have been informed by SilverHive customer support and provided with a valid rental agreement.

Property Maintenance and Hygiene Guidelines

At SilverHive, we strive to maintain the quality and integrity of our properties to ensure a comfortable and safe living environment for all tenants. Please adhere to the following guidelines to ensure the well-being of yourself and others, as well as the preservation of our property: 1. Standard Configuration: Our properties come with a standard configuration that cannot be altered or changed without prior approval from the SilverHive management team and/or the property owner. Any requested changes may incur a cost, which will be the responsibility of the tenant. 2. Cleanliness and Hygiene: It is imperative to maintain both your individual room and the common areas in a clean and hygienic condition at all times. This includes regular cleaning and proper disposal of waste. 3. Damage to Property: Any damage caused to SilverHive-provided furniture, wardrobes, kitchen cabinets, or appliances will result in financial penalties. Tenants responsible for the damage will be liable to pay both penalties and the actual costs incurred for repairs or replacements. 4. Structural Changes: Alterations to the property structure, such as driving nails into walls or making structural changes, must receive prior written approval from SilverHive to ensure the integrity of the property is maintained. 5. Energy and Water Conservation: Please conserve energy and water by switching off appliances when not in use and ensuring that all water taps are turned off before leaving the property. This helps reduce utility costs and promotes sustainability. 6. Waste Management: Adhere to municipal and society bylaws regarding waste management and garbage segregation. Proper disposal practices help maintain cleanliness and contribute to environmental preservation. 7. Garden Maintenance: Follow the guidelines outlined in the society's garden bylaws to ensure the proper upkeep of outdoor spaces. This includes responsible gardening practices and keeping communal outdoor areas tidy. 8. Conflict Resolution: Internal conflicts among tenants should be resolved amicably without the intervention of outsiders. Clear communication and mutual respect are key to fostering a harmonious living environment. 9. Lost Keys: In the event of a lost key, replacement will be charged according to the SilverHive Rate Card. If a duplicate key cannot be created, the tenant will be responsible for replacing the lock or covering the associated costs.

Property Upkeep

1. Raise all service requests and notify complaints/incidents to SilverHive team via email to services@silverhive.in. 2. SilverHive team shall respond and act on the requests/complaints during business hours as listed on our website. 3. Immediately notify of any damage caused to the furniture, wardrobes, kitchen cabinets, appliances, and apartment structure to SilverHive team. 4. Tenants are responsible for maintenance of the appliances, electrical, carpentry, plumbing fixtures provided in the premises. Any service request raised for repairs of the furnishing and fixtures must be borne by the active tenants staying at the premises. 5. Avoid moving furniture from your room to common area and vice versa; inform SilverHive in case of any such requirements. 6. The tenants are advised to keep the doors and windows closed at all times when not present in the premises to avoid rainwater, dust, rodents, pests like rats, etc., from damaging the furnishings. 7. The rented premises are subject to SilverHive audit once every two months. 8. If the property is not kept clean, SilverHive reserves the right to get it cleaned and charge the cost back to tenants. This can include cleaning, deep cleaning, pest control, and damage charges. 9. The common area is a shared space, and tenants have shared responsibilities towards its upkeep. 10. Tenant is responsible for paying all utility bills associated with electricity, water, CAM (Common Area Maintenance) charges, Wi-Fi, etc., directly to the service provider. SilverHive is not responsible for any disconnection that happens as a result of non-payment of any of these utility bills on time.

Guest Policy

Tenants of SilverHive, along with their servants, guests, or relatives, are not permitted to stay in the property beyond 10:00 PM. However, this policy does not apply if the tenant has booked the entire property for their sole residence, such as for family use. Overnight stays by guests are strictly prohibited in co-living properties like SilverHive. Such stays can cause inconvenience to fellow tenants and pose a significant security risk. The hosting tenant is fully responsible for the conduct of their guests while on the premises. Any damages or losses incurred to the property or society amenity (if applicable) due to the actions of the guests will be the financial responsibility of the hosting tenant.

Theft & Damage

Tenants are solely responsible for the safety and security of their personal belongings. SilverHive / Property Owner / Vendors shall NOT assume liability for any damage or loss resulting from tenant negligence or misconduct. Tenants are strongly encouraged to store their personal belongings securely in their designated rooms and to keep their rooms locked when they are not present in the apartment / house. SilverHive reserves the right to maintain a spare key and to access the property as necessary for visits or repairs, provided prior consent is obtained from the tenants. (Tenant presence is preferred during any visits conducted by Silverhive or their representatives). Tenants are advised against leaving valuable items unattended in the property. It is recommended that all valuable items be securely locked away in the tenant's designated room, as they are solely responsible for their safety. Any expenses incurred due to damage, loss, or theft on SilverHive property shall be the responsibility of the current tenants residing on the premises at the time of the incident.

Escalation Process

Raise all your Service requests and Complaints on SilverHive platform through tenant dashboard. URL https://silverhive.in/ 1. Email your request with ticket ID to us at services@silverhive.in for faster response. If you wish to speak to Silverhive Customer Executive, please send an email to services@silverhive.in and provide your contact details and preferred time slots and Customer Support Team will call you based on their availability. Tenants can also reach us by dialling the common IVR Number and choosing the correct option/input. Our IVR Number is +91 960919875 Escalation can be sent to VP Operations at services@silverhive.in

Booking Policy

Booking of a room/property at Silverhive can be confirmed only upon payment equivalent to 1 month’s rent as token advance. By booking, the tenant confirms their intent to rent the property through Silverhive. The token advance paid will be adjusted against the first month’s rental on a pro-rata basis. KYC documents and references are mandatory and should be uploaded by the respective tenants via their dashboard on the Silverhive platform at least 3 days in advance of signing the rental agreement. Any delay in completing the registration and KYC upload activity shall cause delays in agreement preparation and moving into the property. A minimum of 2 references (official email IDs) must be updated on the Silverhive platform 3 days before signing the agreement. Tenants are advised to add the relevant Beneficiary Account to their bank account at least 2 days in advance. This is necessary to process the security deposit payments to the Owner before moving into the property. The agreement shall be prepared on Rs.100/- (Bangalore), Rs.500/- (Pune), notary e-Stamp paper as per the law of the land. A Registered Rental Agreement (RRA) is mandatory in specific locations like Pune, and charges towards the same will be as per the government rate card. The signing process of the agreement and policy is preferred to be done at the Silverhive office premises before moving into the room/property. Failure to fulfill any of the above conditions will result in a delay in moving into the property, while the Rent will be collected from the original start date as mentioned in the Room Allocation Form (RAF) provided by our Sales team. For any upgrade/extension/transfers/reallocation to any other room/property, a formal written request needs to be sent by the concerned tenant for approval to Silverhive. Rooms are allocated strictly on a same-gender basis. In shared accommodation, the allocation of the room is solely at the discretion of Silverhive. The administration and other charges for the contract agreement are mentioned in the Rate Card published on our website.

Token/Booking amount Cancellation policy

In the event of cancellation of the booking of the Silverhive premises, it is confirmed that the tenant has read and accepts all company policies listed on our website. A written communication must be sent by the prospective tenant via email to services@silverhive.in intimating the booking cancellation. No refund will be provided in case of partial token payment made towards booking of the property/room.

Refund Details

Silverhive" will process all refunds to the tenant’s bank account within 7 working days of receiving and approving the cancellation request. The refund timelines are contingent upon the tenant providing accurate bank account details for the refund to be processed.

refund details

Security Deposit

The security deposit must be paid by the tenant to Silverhive before signing of the agreement, equivalent to 3 months' rental in Bangalore location. A 1-month token rent is required at the time of booking and will NOT be adjusted against the security deposit payment due at the time of move-in. The security deposit MUST be paid to Silverhive's designated account before moving into the property. Online payment is the preferred method, and NO CASH will be accepted towards security deposit payment. In the event of room upgradation, room swapping, or re-allocation due to deferring, the difference in security deposit must be paid in advance to Silverhive before moving into the concerned room. The security deposit paid shall not carry any interest component.

Move In

Obtain the house key and gate pass from the society (if applicable). Complete move-in formalities by submitting the rent agreement, filling out forms, and paying Silverhive administration charges as specified in the room allocation form. Verify the annexure for furniture and fixtures mentioned in the agreement. It is recommended that tenants complete society move-in formalities independently, as Silverhive is not responsible for any delays caused during the move-in process. If required by local law, tenants must undergo police verification and background checks. Failure to comply will result in cancellation of the rental agreement without refund. All KYC documents are subject to reference checks for accuracy. Failure to pass these checks will result in cancellation of the rental agreement without refund. Any additional move-in charges imposed by the society or apartment complex are the responsibility of the tenant and must be paid directly to the relevant party or association. Additional charges or membership fees levied by the society or apartment association for the usage of facilities such as the gym, clubhouse, swimming pool, or other amenities must be paid directly by the tenant to the society.

Lock In

Lock-in period is the mandated stay period the tenant has committed to stay and pay rent for the chosen room in the property. EXIT Notice period will be calculated based on the date written EXIT intimation/EXIT request raised by the tenant via dashboard until the actual EXIT date. For all our Platinum Properties (tagged on our website/portal), the minimum lock-in period of stay is for 11 months. For all Other Properties, the minimum lock-in period of stay is for 6 months. For all Renewals, the lock-in period of stay for all Platinum Properties is 6 months, and 3 months for all other properties. Any change in the lock-in period is subject to prior written approval or as mutually agreed with Silverhive Management team only. The Notice Period to be served by tenants for all properties is 2 months. Details of lock-in and notice breach will attract a penalty as mentioned in the Rate Card – Tenants listed on our website.

Rent Policy

Rent is charged from the chosen date of move-in as per the signed rental agreement; a pro-rated rental invoice will be raised by Silverhive every month. Rent difference due to the allocation of room by Silverhive in shared accommodation is effective from the date of allocation. All rent payments should be made in advance online via the Tenant Dashboard or as per payment methods listed on our website. Rent charged includes Monthly rent, Society Maintenance charges, car parking charges (as applicable). There can be additional charges levied by individual Society/Association for the use of common amenities like Gym, Swimming Pool, tennis courts, etc. This will have to be paid by the Tenant directly to the society/association (as applicable). Rent needs to be paid in advance on or before the 5th of every month to Silverhive or as specified in the active rental agreement. Non-payment of rent post-due date as per invoice sent will attract Late Payment Charges as per the signed agreement/contract and Rate Card. Rent should be paid for the last month of the stay in the property, as it will not be adjusted against the security deposit. Delay in payment will attract late fee charges as applicable. Late Payment Charges: Any delay beyond the invoice due date will attract a Late fee as mentioned in the Rate Card - Tenants.

Service Requests

You can raise all service requests on the platform through the tenant dashboard once the deposit is paid and the rental agreement is signed. Service requests are to be raised on the platform only, with full details and photos (as applicable). Avoid raising requests through email/SMS/WhatsApp messages. Please mention your availability time to schedule the vendor visit to inspect and attend to the service request. Note the service request ID and quote the same for all future communication. For plumbing, electrical, carpentry, and other property-related service requests, contact the association maintenance for assistance. In the event of their inability to repair, notify your concern/update the platform with the status. Initial scheduling of the vendor will be done by Silverhive. If the tenant is not available at the confirmed time, the contact details of the vendor will be provided, and the tenant can coordinate and schedule the service. If the tenant does not raise the service request for any damage not caused by them to the property, furniture, and appliances, and if damages are found during audit, the cost will be raised to the tenant. The resolution and status of the service request are always updated on the platform, accessible from the tenant dashboard. For service requests other than standard amenities (bed, mattress, dining set, sofa set, TV, refrigerator & washing machine), the cost will be borne by the tenant, including any wilful damage to any standard amenities and/or all items in the property from the day of move-in. The set of keys of the property (main door & room keys) provided to the tenants are the sole responsibility of the tenants, and Silverhive cannot be held responsible for any loss/theft due to negligence in handling them cautiously. Service Request Turnaround Time Request for information: The resolution will be provided within 1 business day of the request raised. Requests involving vendor assistance are dependent on the tenant’s and vendor’s availability. All service requests/complaints will be handled and resolved during office business hours and charges as per the Rate Card. Service Request Escalation Initially, the service request is to be raised on the platform – Resolution & Status updates will be found on the dashboard. The first level of notification is an email to services@silverhive.in The second level of notification is an email to services@silverhive.in The final level of notification is an email to services@silverhive.in

Property Audit

Frequency of Audits: Audits of the Silverhive property shall be scheduled and conducted bi-monthly, meaning once every two months. Notification Process: Notice of the audit will be provided by the operations/customer support team at Silverhive at least one day in advance. Tenant Attendance Requirement: The presence of the tenant during the audit is mandatory. Reporting Procedure: A comprehensive audit report, inclusive of findings (including photographic evidence), will be promptly shared with both the property owner and the tenants. Consequences of Absence: Should the tenant be absent during two consecutive audits during their tenancy, any damages discovered will be attributed to the tenant during the time of departure, treated as wilful nondisclosure. Responsibility for Maintenance: In the event that the property and its amenities are not maintained in good condition, the tenant shall be liable for the costs associated with cleaning and upkeep. Self-Audit Obligation: If, due to unavoidable circumstances, the tenant cannot be present for the scheduled audit, they must conduct a self-audit and share photographic evidence with Silverhive's care team via services@silverhive.in.

Move Out / Notice

Notification of vacating possession is valid only on the Silverhive platform in advance of a minimum of 30 days and 60 days for premium (tagged on our Website) property, post-lock-in period. Breach of the 30 days and 60 days notification attracts deduction of rent for the balance days from the security deposit. Request for moving out will be raised through the Silverhive Platform by logging in to the Tenant Dashboard. The tenant will give access to sell the room during the exit notice period for replacement. The tenant shall hand over vacant possession of the premises immediately upon expiry as per terms envisaged in the rental agreement. The tenant will pay all the dues which are not a part of the rent collected by Silverhive to the society (if any). The tenant is responsible for taking all his belongings including his personal belongings, furniture, appliances, and any rentals. The tenant has to give the property back in the same condition it was handed over. Move out can happen only during working hours. It cannot be done on Sundays and public holidays or at odd hours. The exit process will be complete only after the keys are physically handed over to the Silverhive Operations Executive. Try to defer making any changes to the Exit date. The cost of damages, unpaid rent, policy breaches shall be additional to the above. The handed-over premises shall be in good and tenantable condition. The Tenant will have to sign off on the inspection checklist and obtain a gate pass to submit to the society. Choose the date to hand over keys and be present to sign off premises vacating inspection and any other formalities by Silverhive. Any changes to advance/postpone/cancel the Exit date should be notified on the platform/written communication before 7 days of the scheduled exit date. All date change requests towards EXIT date extension for a minimum period of 3 months ONLY shall be considered. In case of delay in vacating and handing over possession on the chosen last date, the tenant shall be liable to pay a sum of INR. 1,000/-(Rupees One Thousand only) per day as liquidated damages. If a tenant raises an exit and changes his mind, he will be charged administration charges of Rs.1000 per instance. Late Payment charges shall be added during Exit settlement if RENT is NOT paid during the last month of exit. The tenant pays a move-out charge towards property cleaning and painting work ONLY: Shared Homes Move-Out Charges: For published rent up to INR. 10,000/- the charges will be INR 5,000/- @ Bangalore for published rent from INR. 10,001/- the charges will be 15 days of rent. The GST charges towards move-out charges shall be additional (as applicable by Govt. of India) Family Homes or FULL property occupied Move-Out Charges: The move-out charges shall be equivalent to ONE month rent. The GST charges towards move-out charges shall be additional (as applicable by Govt. of India).

Transfers and Reallocations

Swapping of any room/house within Silverhive is subject to notification to Silverhive management and availability confirmation. Tenants cannot initiate swaps independently. To be eligible for a transfer to another Silverhive property, tenants must have stayed for a minimum period of 6 months with Silverhive. Reallocation of accommodation due to deferring or cancelling scheduled exits is contingent upon availability confirmation. Swapping or reallocation of any room/house will incur administration and move-out charges for cleaning and painting: For published rent up to INR 10,000/-, the minimum move-out charge will be INR 5,000/- for Bangalore and INR 2,500 plus actual for Pune. For published rent from INR 10,001/-, the minimum move-out charge will be 15 days of rent, with additional costs for damages to furniture and fixtures. Swapping or intra-city transfers involving any local charges above the rent charges must be borne by the tenant.

Security Deposit Return Terms

On handing over vacant premises, security deposit settlement process shall be initiated subject to submission of exit clearance form, cancellation of rental and service agreement, and handing over the keys to Silverhive team only. All refunds will happen within 15 bank working days post final settlement confirmation and no pending dues objection received from fellow tenants. Refund of Security deposit is subject to deductions of any Unpaid Rent, Penalties, Cleaning, Maintenance & Utility Charges, and the cost incurred for any repairs and damages to the property. All refunds will be made through online transfers (IMPS / NEFT) or Cheque on receipt of account details of the tenant. The refund will be processed to the tenant as per their contact details in the agreement and exit data sheet provided to Silverhive. For all cases where the tenant has paid a deposit to the owners, Silverhive shall coordinate with the concerned owners to refund the deposit within 10 days once all exit formalities have been completed by the tenant. In case the cost of damages and penalty charges exceed the security deposit amount paid by the tenant, the tenant is liable to pay the balance amount to Silverhive within 15 days of exiting the property.

Renewal of Tenancy

Renewal or extension of the stay for tenure is to be communicated through emails to Silverhive at services@silverhive.in. Tenants must confirm and renew the agreement a minimum of 45 days prior to the expiry of their rental agreement. In the event of a tenant failing to confirm the renewal before 30 days of agreement expiry, Silverhive cannot guarantee the availability of the room/bed post completion of the contract/agreement. The renewal is subject to an escalation of 5% over the previous rental.

Reimbursement to Tenants

All forms of Reimbursement and Refunds to tenant will be done separately to their account and under no circumstances will be adjusted in the monthly rent.

Water Conservation Habits

Saving and conserving water is essential to combat water scarcity, the precious gift of life on earth. Here are some practical tips from Silverhive to help you make a difference: Save and use water responsibly, it's our most precious resource. Turn off running taps and faucets to save up to 2 gallons of water per day per person. Fill a glass, mug, or bucket before using instead of letting the tap run. Remember to turn off all taps when leaving home or going on vacation. Regularly check for leakages to save up to 21,000 gallons of water per year. Look out for dripping taps, hoses, pipes, and joints, and fix them promptly. Inspect walls for seepage around water pipes and address any issues. Replace aged and rusted taps and pipelines to prevent water wastage. Water plants in the late evening or early morning when they need it most, and in the right quantities. Recycle used water for flushing toilets and watering plants. Use full loads when doing laundry and minimize utensils when cooking to save water. Store running water while waiting for it to heat up for other uses. For cleaning purposes, utilize stored water for washing cars, utensils, fruits, vegetables, and driveways. Consider installing smart controls like water controllers to efficiently fill tanks and collect rainwater. Opt for low-volume showerheads and aerators to reduce water consumption. Implement drip watering systems for plants to ensure water is used efficiently.

Energy Conservation Habits

Energy Sufficiency & mileage, Environment sustainability (reducing Carbon footprint and eroding of thermal energy), Economic and Personal Finance stability are all the results of your efficient consumption of energy. Your contributions are Turn off Lights, Fans and appliances when you are not in the room or when not using the same. During Power cut to safe guard the fixtures and appliances. Electronic Items (Computer, Printer, Television, Phone Chargers, Air Conditioners, et al) When not being used for more than 30 minutes Unplug appliances that drain energy Use the energy-saving settings and fixtures Use Low wattage bulbs with reflectors In Refrigerators (Recommended temperature is 37° to 40°F and for Freezer 5°F) Use Washing machines with full loads of Laundry Use stabilizers for the appliances Use natural lighting, with open windows, Cross air ventilation as much as possible Work with as much as natural light, windows, Skylight at possible Check insulation for solar water heater pipes to retain heat. Grow Shady plants /shrubs on the west side, Curtains & Blinds to reduce usage of fans /air conditioners Replace aging, inefficient appliances Energy consuming bulbs with energy saving Florescent and LED bulbs Energy consuming appliances with latest energy efficient appliances Hydro/Thermal energy with Solar Energy Wipe Clean The Filter, bulbs, tubes for better lighting Ensure the wire extension cords used are free of dust, water and joint free. Install Sensors. Smart Appliance, Sensors & Detectors and connect with Internet of things.

Waste Disposal Policy

In Silverhive, we prioritize cleaner living spaces through strict adherence to waste segregation. Failure to comply will result in the non-collection of waste by the Association until proper segregation is achieved. Please follow the color codes assigned to the bins/buckets as per the directives of the Municipal authorities. **Green Bin – Wet Waste** - Vegetable and fruit peels - Bones - Leftover non-veg/veg food - Tea leaves, coffee powder, soiled tissue - Pencil shavings, match sticks - Garden waste, flowers, leaves, mud, floor sweep dust (without hair/nails/small plastic bits) - Hand over coconut shells separately to housekeeping staff - Avoid plastic/paper liners in the wet waste bin **Pink Bin - Biohazard Waste** - Sanitary napkins, diapers (wrapped in newspaper) - Animal wastes wrapped in newspaper - Human and animal hair, nails, bathroom waste, earbuds, band-aids - UNUSABLE old clothes/bits of cloth, rags, leather/rexin, used mop or cloth, cleaning brushes - Shoes, vacuum bags - Chemical cosmetics, insecticides and pesticides, empty/expired medicine strips, medicine bottles, syringes, thermometers, razors - Cigarettes, burnt crackers, agarbatti ash, wax match sticks - Plastic items: bottles, boxes, toys, bubble wraps, grocery packaging, plastic carry bags, chocolate and chips wrappers - Paper: newspapers, paper bits, plates, carton boxes, magazines, old books, decorating materials, stuffing material - Plastic pouches & Tetra packs (cleaned and dried): milk packets, idly/dosa batter, curd pouches, oil packets*, home delivery food packets, juices, pizza boxes (transfer leftover food to wet waste) - Aluminium: foils/wrappers, cans, shaving/deodorant cans - Glass: bottles (if broken, wrap in newspaper or thick plastic bag and hand over to the maid separately) - Thermocol, Styrofoam, automobile spare parts, tires, tubes **Dry Waste** - Must be clean and dry - Cardboard boxes: E-Waste - Batteries, cells - Computer parts and accessories like keyboards, monitors, printers, CDs & DVDs, printer cartridges - Cell phones, broken switches, wires - Bulbs, tube lights (if broken, wrap in newspaper and dispose) - Wires, chargers, and cables - Neatly washed and pressed old clothes for donation **Schedule for Waste Collection** - Refer to the association’s timetable for the type of waste collection on a given day - Place bins outside the apartment door by the specified time and location for daily waste collection by housekeeping staff - Do not leave any garbage outside the house at night to avoid attracting rodents, cats, and pests - Contact gate security in case of emergencies requiring disposal of wet and reject waste when leaving town **Do’s of Waste Disposal** - In-house segregation ensures quicker disposal and prevents discomfort and complaints - Segregate waste according to the color coding provided - Dispose of waste within a day - Rinse clean & dry any food packaging before disposing of it in the white bag; all dry waste should be clean and dry - Avoid pouring any liquid into the waste baskets - Dispose of papers, wrappers, etc., in the appropriate bins to avoid littering common areas - Familiarize yourself with waste segregation guidelines and association by-laws - Pay the nominal amount for waste disposal upfront along with the clubhouse rental fee when hiring the clubhouse for parties - Attend periodic waste segregation & management sessions conducted at Society premises, including maids, cooks, and in-house servants

Rate Card – Tenant

Administrative Charges For Family & Single Group Homes in Bangalore: RS. 5,000 + prevailing GST% For Sharing Homes in Bangalore: RS. 2,500 + prevailing GST% Any society/association related move-in charges will have to be paid by the tenant directly to the concerned authority. Scopes of one-time Administrative Charges are limited to: - Shallow Cleaning of Property before move-in - Documentation charges - E-Stamp Paper procurement / Registered Rental Agreement - Police Background Verification checks - KYC & Ref Checks - Keys duplication and logistic charges. **Exit / Move-Out Charges** For Family & Single Group Homes in Bangalore: One Month’s rental + prevailing GST% For Sharing Homes in Bangalore: Rs. 5,000 OR Half month’s rent, whichever is higher Scope of Exit / Move-Out Charge collected by Silverhive is ONLY for: - Property / Room Painting - Property / Room Deep Cleaning Any cleaning with respect to furnishings & appliances charges are additional as applicable. Garbage removal and Pest Control charges are additional as applicable. All damage charges will be additional as per Final Exit Report submitted post-inspection. Any society-associated Move-out / Gate Pass charges will have to be paid by the tenant directly to the concerned authorities as applicable. Pest Control, Sofa Cleaning, Deep Cleaning of common areas will be charged additional based upon exit inspection as applicable. **Renewal / Transfers / Internal Shifting** For Family & Single Group Homes in Bangalore: RS. 2,500 + prevailing GST% For Sharing Homes in Bangalore: RS. 1,250 + prevailing GST% **Late Fee / Payment Charges** Non-payment of rent post the due date as per the invoice will attract a one-time penalty of INR 1,000 (Rupees One Thousand). Non-Payment of rent post the due date will attract a penalty of INR. 100/- (Rupees One Hundred only) for every delayed day in addition to the one-time penalty of Rs. 1000. If the rent for a month is paid in the subsequent month, an additional penalty of INR 2,500 (Rupees Two Thousand Five hundred only) will be applied. Non-Payment of rent by one month attracts termination of the agreement, and the tenant should vacate the premises immediately. All Contract Termination rights in the above case rest with Silverhive or Property Owner. In the event of Bank cheque bounce, a penalty of Rs.1,000/- will be charged as an inconvenience fee. **Lock-In Breach Charges** For Golden properties - 11 Months lock-in (Penalty of 1 month rent in addition to the notice period of 1 month) For General / Regular properties - 06 Months lock-in (Penalty of 1 month rent in addition to the notice period of 1 month) **Other Service / Repairs Related Charges** On-Site visit requests: Rs. 750 + prevailing GST for every site visit requested towards keys / documents (collection / handover). Lost Key / Duplication: Key duplication charges will be as per actual. Lock replacement: Lock replacement / repair charges will be as per actual. Plumbing / Electrical / Water supply issue: Material and labour charges towards repair will be as per actual. Appliances / Furniture issue: Material and labour charges towards repair will be as per actual.

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